Why do you need a Microsoft account and Tips for Reset a forgotten Microsoft password step by step
Why do you need a Microsoft account?
A Microsoft account is required to install and activate windows 10 Home and Windows 11 Home, Office versions 2013 or later, and Microsoft 365 for home products. You might already have a Microsoft account if you use a service like Outlook.com, OneDrive, Xbox Live, or Skype; or if you purchased Office from the online Microsoft Store. Your Microsoft account gives you access to 15GB of free storage space on the Internet. And you can access those files from any web browser, PC, smartphone, or tablet. Whenever you are in range of a Wi-Fi connection, you are within range of your favorite files. A Microsoft account is what you use to access many Microsoft devices and services. It is the account that you use to sign into Skype, Outlook.com, OneDrive, Windows Phone, and Xbox LIVE – and it means your files, photos, contacts, and settings can follow you securely to any device.
Microsoft account password especially important because your personal data protect from hackers and virus.
Reset a forgotten Microsoft account password
I like to share a my experience with you encountered when making my Microsoft account password. After setting the password for my Microsoft account, I tried several times to log in to the account but I could not login for my account because password was incorrect. I found a reason for password changed. It was my laptop keypad's keys not working properly. Hence Microsoft account password have changed .When i click keys of keyboard for password , unknown password has been created due to keyboard error. I tried to access my Microsoft account for few more weeks but did not work because I had no idea how to reset password. After a few weeks of trying to reset my Microsoft account password using an external keyboard, but I am not getting my verification code because my phone Bluetooth off . I change my phone settings and i clicked on "I do not have a code". It was successful. I had received another verification code. So you must check your hardware issues your devices before you create or reset your password. What type laptop you use ? . These tips help to you resolve your laptop or pc errors quickly which you use what type laptop.
We recommend following the steps in this order to assist you with resetting your Microsoft account and if that isn't successful, how to try and recover your account.
Step 1 : Reset password
Step 2 : Can't reset password
Step 3 : Recovery form
Step 4 : Can't recover
Tip: The steps below are for forgotten passwords. If you want to make changes to a known Microsoft account password, see Change your Microsoft account password instead.
Step 1:Reset your password
If the password you typed is incorrect, you’ll see a message that says:
"Your account or password is incorrect. If you don't remember your password, reset it now."
We recommend following the steps below to resolve your password issues. If you already tried this but it didn't work, move ahead to Step 2: If you can't reset your password.
- Select Forgot password?
- Verify your identity
- Option 1: You received and can select a verification option
- Option 2: No verification options are given or you can no longer access any of the options
- Get a verification code Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
- Enter code and reset password
If the Enter password window is still open select Forgot password?
(Or go directly to Reset password and enter the username name again for the account you’re trying to reset and select Next).
Image of Enter password window highlighting Forgot password link
For your protection, Microsoft must verify your identity before you can proceed with resetting your password.
How to verify your identity depends if you previously added security info to your account and if you can still access them. Select from the two options below.
Select which option to send the verification code to.
Select Next.
Screenshot of options to verify identity
If you don’t see an option for where to send a code or you no longer have access to any of the verification options shown, you won't be able to reset your password this way.
Try the solutions listed in Step 2: If you can't reset your password. If those don't work either, or if you selected I can't receive a code from this verification page, you'll begin the account recovery process.
Go directly to Step 3: Help with the Microsoft account recovery form for tips to complete that process.
Select Get code.
Microsoft will send a verification code to the email or phone number you selected.
Go to the recovery phone or email for where you expect to receive the code.
Tip: If you didn't receive a message, check your junk folder or if you selected the phone option, make sure your phone has service and can receive texts, and verify your phone isn't set up to block texts from unknown numbers.
Screenshot of selected verification option to get code
Paste or type the code you received and select Next.
type your new password and select Next.
Image of Enter password window highlighting Forgot password link
You successfully reset your password
If you successfully reset your password, now is a good time to set a reminder to verify your security contact info, or make changes to it. See Security best practices for more info.
You weren't able to reset your password...
If you couldn't reset your password this way, move ahead to:
Step 2: When you can't reset your Microsoft account password
If you couldn't reset your password
If you weren't successful with Step 1: Reset a forgotten Microsoft account password it could be because you no longer have access to your security contact info or because when you created your account you never set up an identification recovery and verification alternative.
Before moving on to the next section: Step 3: Fill out the Microsoft account recovery form, be sure to read through and try the tips below.
Check for incorrect account or password entries
- Try signing in again and make sure you’re entering the password correctly. Remember passwords are case sensitive. Check that all caps aren’t on and make sure there aren't any other typos in your password.
- Make sure you entered your email address correctly and that you're using the correct domain name (this is the part of the email address that appears after the @ symbol). For example, perhaps you wrote the email address as <your name>@outlook.com when it should have been< your name>@hotmail.com.
Check your browser
- Clear your browser history (here's how in Microsoft Edge and in Internet Explorer).
- Try signing in to your account from a different internet browser.
- Check for saved passwords in your browser or on devices where you might have saved the password.
Try to recall when you last used the account
If you haven’t used this account in a long time and you didn't close it yourself, the account may have been closed because of inactivity. If there hasn’t been any activity on an account, Microsoft will only keep it open for a set time period. For more information, see Your account is closed.
Try a different way to sign in
If you previously set up a Windows Hello pin for this account, go to the device to try and recover your account. For example, if you’ve been locked out of your Windows PC for any reason, start by going to the login screen and clicking the “I Forgot My PIN” link. For more information, see Reset your PIN when you’re signed out on Windows 10.
If these solutions didn’t work...
If you still can’t reset your password, the next step is to fill out the account recovery form. We will need to answer several questions about this account which will help Microsoft determine the account belongs to you and not an unauthorized individual. Move to the next step:
Step 3: Fill out the Microsoft account recovery form
If you couldn't reset your password
This step assumes you've tried Step 1: Reset a forgotten Microsoft account password, but your attempt wasn't successful.
The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.
Improve your chances to successfully recover your account by reading through the following guidance first.
Important: The account recovery form can only be used if two-step verification isn't turned on.
Before you begin filling out the form
Before filling out the account recovery form make sure you have a working email that Microsoft can use to communicate with you. It will also help if you fill out the form from a recognized device and location.
- Have a working email You'll need a working email account that you can access. they will use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative. If you don’t have another email account that you can access, you can create a temporary outlook.com account for free by selecting Create one at the Microsoft account sign in page. Note: The working email account you provide will only be used to contact you about your account recovery form and won’t be used for any other purpose.
- Fill out the form using a recognized device and location
If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.
More tips when filling out the recovery form
The recovery form is available at https://account.live.com/acsr.
Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you’ll have of regaining access to your account.
Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok — wrong answers don’t count against you. When you get to a question that lets you “add more," fill in as much information as you are able.
You'll be asked questions that are specific to the account you're trying to recover. If you used the account with any of the products and services below, these are the kinds of things to know:
Outlook.com or hotmail.com accounts
- We’ll ask you questions about your contacts and email subject lines. Check with friends and family that you may have corresponded with from that account for help.
- Email subject lines need to be exact.
- When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.
- If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?
Skype
You'll be asked for the SkypeID or names of contacts on their account. If you use Skype to call mobile or landline phones, you’ll also be asked for some of those along with details about a recent Skype purchase.
Xbox console
You'll be asked to provide the hardware ID of a console that you’ve used frequently. Make sure you get the ID from a console you use a lot. If you recently bought a new one, try to get the hardware ID from your old console. For more information about recovering accounts you use with an Xbox console, see Reset or recover your lost Microsoft account password.
Passwords
Think about passwords that you use on other accounts that you may have used here. List old passwords you may have used. Check your web browsers to see if you saved a password there. For help with how to check for saved passwords here are a few suggestions from common browsers and tools:
- For passwords you may have saved to Microsoft Edge or Windows Web Credentials, see Save or forget passwords in Microsoft Edge or Accessing Credential Manager
- If you use a Chrome browser, see Manage passwords
- For passwords saved to Mac or iOS devices, see View the information stored in a keychain on Mac or Set up iCloud Keychain
After you submit the form
They will send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.
Your next steps depend on whether we could verify your account:
- We could not verify your account
- We verified your account
Keep trying as many times as you want, up to two times per day.
We'll use the same working email to send you instructions for how to sign back into your account.
Step 4:Account recovery wasn't granted
We understand your frustration if you discover you can't recover your account. The account recovery process is designed to protect your account and its contents.
This means their support agents and advocates can't do more than you can do for yourself with the account recovery form. They don't have the ability to send you password reset links or provide you other ways to access or change account details.
What you can do...
Fill out the account recovery form again We recommend that you try filling out the account recovery form again. You can do this up to two times per day. Do this if you find more information or remember something else about your account that will help.
Create a new Microsoft account You can always create a new Microsoft account in the interim if you’re having trouble with the recovery request and try again later when you remember something new that might help.
Add security and recovery features to your new account If you decide to create a new Microsoft account we recommend you follow the guidance to add one or more additional security contact info methods to your account right away. Review and set up an alternative sign in methods, such as the Microsoft Authenticator app to use to sign into your account.
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